Support
Last updated: 2026-07-20
Need help with Pedestria? Email us at support@pedestria.app. We read every message; during beta, replies may take a few business days.
What to include
Please include as much of the following as you can:
- Platform (iOS or Android) and device model
- App version (Settings → Version in the Pedestria app)
- Your character’s public name
- A short description of the issue and when it started
- Screenshots if they help (optional)
Common topics
- Steps not syncing. Confirm Health / Health Connect permissions are granted, then try Sync again from Home.
- Account or sign-in. Include the email you use with Clerk / Pedestria if relevant.
- Account deletion. See Account deletion for how to request removal of your account and game data.